Last updated: August 2026

‍

MediaStory respects your privacy and is committed to handling your personal information responsibly.

‍

This Privacy Policy explains how MediaStory collects, uses, stores and protects personal information when you visit our website, contact us, enquire about our services, book a call, work with us, subscribe to communications or otherwise interact with MediaStory.

‍

This policy applies to personal information processed through www.mediastory.ie and through our business interactions with clients, prospective clients, suppliers, partners and other contacts.

‍

‍

About MediaStory

MediaStory is an Irish video production agency creating films and visual content for businesses and brands across Ireland.

‍

Our services may include:

• Commercial Films
• Brand Content
• Corporate Video
• Social Content
• Event Films
• Promotional Campaigns

‍

For data protection purposes, MediaStory is responsible for determining how and why personal information is processed in connection with our own business activities.

Our contact details

Business Name: MediaStory
Location: Ireland

Email: contact@mediastory.ie
Website: https://www.mediastory.ie

‍

If you have questions about this Privacy Policy or how we handle your information, you can contact us at the email address above.

‍

‍

INFORMATION WE COLLECT

The information we collect depends on how you interact with MediaStory.

‍

We may collect information that you provide directly, information generated when you use our website and, where appropriate, information provided to us by other sources.

Information you provide to us

This may include:

• Name
• Email address
• Phone number
• Company or business name
• Job title or role
• Business or project information
• Project requirements
• Creative requirements
• Production requirements
• Budget or investment information
• Project timelines
• Location information relevant to a project
• Information provided through enquiry forms
• Information provided when booking a call
• Information contained in emails or other correspondence
• Information provided when subscribing to communications
• Information provided as part of a client relationship
• Information you voluntarily provide through our website or services

Please do not provide sensitive personal information through general enquiry forms unless it is genuinely required for the purpose of your enquiry.

Information collected automatically

When you visit our website, certain technical information may be collected automatically, depending on the technologies and cookies in use.

This may include:

• IP address
• Browser type
• Device type
• Operating system
• Approximate geographic location
• Pages visited
• Referring website
• Website interactions
• Date and time of visits
• Session information
• Technical information relating to website performance

Some of this information may constitute personal data where it can be associated with an identifiable individual.

‍

‍

HOW WE COLLECT INFORMATION

We use personal information to operate MediaStory, communicate with businesses and clients, provide our services and manage our business.

‍

Depending on the circumstances, we may use information to:

• Respond to enquiries
• Understand your project requirements
• Discuss potential projects
• Arrange discovery calls and meetings
• Prepare proposals and quotations
• Plan productions
• Manage production projects
• Deliver video and creative services
• Manage MediaStory Studio relationships
• Communicate with clients and partners
• Manage project schedules and requirements
• Provide ongoing creative support
• Manage payments and invoices
• Maintain business records
• Provide customer support
• Improve our website and services
• Understand website performance
• Maintain website and system security
• Prevent fraud, misuse or unauthorised access
• Send relevant marketing communications where permitted
• Comply with legal and regulatory obligations
• Establish, exercise or defend legal claims
• Protect our legitimate business interests

‍

We only use personal information for legitimate and appropriate purposes connected with our business activities.

‍

‍

HOW WE USE YOUR INFORMATION

We use personal information to operate MediaStory, communicate with businesses and clients, provide our services and manage our business.

‍

Depending on the circumstances, we may use information to:

• Respond to enquiries
• Understand your project requirements
• Discuss potential projects
• Arrange discovery calls and meetings
• Prepare proposals and quotations
• Plan productions
• Manage production projects
• Deliver video and creative services
• Manage MediaStory Studio relationships
• Communicate with clients and partners
• Manage project schedules and requirements
• Provide ongoing creative support
• Manage payments and invoices
• Maintain business records
• Provide customer support
• Improve our website and services
• Understand website performance
• Maintain website and system security
• Prevent fraud, misuse or unauthorised access
• Send relevant marketing communications where permitted
• Comply with legal and regulatory obligations
• Establish, exercise or defend legal claims
• Protect our legitimate business interests

We only use personal information for legitimate and appropriate purposes connected with our business activities.

‍

‍

CLIENT AND PROJECT INFORMATION

When you engage MediaStory for a production, campaign or ongoing Studio partnership, we may process information required to plan and deliver the work.

‍

This may include:

• Client contact details
• Company information
• Project briefs
• Creative direction
• Production requirements
• Locations
• Schedules
• Project communications
• Budgets and quotations
• Invoices and payment information
• Files and materials supplied by clients
• Project documentation
• Information relating to contributors, suppliers or other project participants

‍

Where personal information is provided to MediaStory by a client for processing as part of a project, the roles and responsibilities of MediaStory and the client will depend on the specific service and nature of the processing.

‍

Where required, appropriate contractual or data processing arrangements will be put in place.

‍

‍

LEGAL BASIS FOR PROCESSING

We process personal information only where we have an appropriate lawful basis under applicable data protection law.

Depending on the circumstances, this may include:

Contract

We may process information where it is necessary to enter into or perform a contract with you.

This may include providing video production, creative services or MediaStory Studio services.

Legitimate interests

We may process information where it is necessary for our legitimate business interests and those interests are not overridden by your rights and freedoms.

This may include responding to business enquiries, managing relationships, improving our services, maintaining business records, securing our systems and operating our business.

Consent

Where required, we may process information based on your consent.

For example, this may apply to certain marketing communications or non-essential cookies and tracking technologies.

Where processing is based on consent, you can withdraw that consent at any time.

Legal obligations

We may process information where necessary to comply with legal, accounting, tax, regulatory or other applicable obligations.

The GDPR recognises consent, contract, legal obligation, vital interests, public task and legitimate interests as lawful bases for processing personal data.

‍

‍

MARKETING COMMUNICATIONS

Where permitted, MediaStory may use your contact information to send relevant business communications.

‍

These may include:

• MediaStory updates
• New work
• Services
• Studio updates
• Creative insights
• Digital products
• Announcements
• Business information
• Other relevant communications

‍

Where consent is required, we will obtain it before sending marketing communications.

‍

You can unsubscribe from marketing communications at any time by using the unsubscribe option provided or contacting us directly.

You also have a right to object to direct marketing at any time.

‍

‍

AI & AUTOMATION

MediaStory uses digital tools, automation and artificial intelligence as part of selected business and creative workflows.

‍

These technologies may support areas such as:

• Administrative workflows
• Project management
• Content workflows
• Research
• Data organisation
• Customer communications
• Reporting
• Business operations
• Creative development
• Internal processes
• Systems and automation

‍

Where personal information is processed through an AI, automation or digital platform, we consider the nature of the information, the purpose of processing and the appropriate security and contractual safeguards.

‍

We do not intentionally use AI systems to make solely automated decisions that produce legal or similarly significant effects on individuals without an appropriate lawful basis and safeguards.

‍

Where human judgement is required, appropriate human oversight will be maintained.

‍

‍

How We Share Information

We do not sell your personal information.

‍

We may share personal information with trusted third parties where necessary to operate MediaStory, provide services or manage our business.

‍

These may include service providers supporting:

• Website hosting
• Website management
• CRM and client management
• Project management
• Email and communications
• Scheduling
• Analytics
• Forms and enquiries
• Cloud storage
• Payment processing
• Accounting
• Automation
• AI and digital services
• IT and security
• Professional services

‍

We only share information where there is an appropriate business or legal reason to do so.

‍

Where a third party processes personal information on our behalf, we take appropriate steps to ensure suitable data protection, confidentiality and security arrangements are in place.

‍

‍

THIRD-PARTY PLATFORMS

MediaStory uses third-party technology providers to operate our website, manage enquiries, communicate with clients, manage projects and provide services.

‍

The providers we use may change as our business and technology stack develops.

‍

Depending on the service being used, third parties may process information on our behalf for purposes including:

• Website operation
• Analytics
• Customer relationship management
• Project management
• Scheduling
• Communications
• Payments
• Automation
• Cloud storage
• AI-enabled services
• Security
• Marketing

‍

Where applicable, these providers may process information in accordance with their own privacy policies and contractual data protection obligations.

We periodically review the services we use to ensure they remain appropriate for their intended purpose.

‍

‍

COOKIES AND TRACKING

Our website may use cookies and similar technologies to operate the website, remember preferences, understand website usage and improve performance.

‍

These may include:

• Strictly necessary cookies
• Functional cookies
• Analytics cookies
• Performance technologies
• Other non-essential tracking technologies

‍

Where consent is required, we will request consent before using non-essential cookies or tracking technologies.

‍

You can manage your preferences through the cookie controls provided on our website.

‍

You can also manage cookies through your browser settings.

‍

Under Irish ePrivacy rules, consent is generally required for cookies and similar technologies unless a specific exemption applies, such as technologies that are strictly necessary to provide a service requested by the user.  

‍

Where consent is required, users must also be able to withdraw or change their preferences.

‍

‍

DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, unless a longer period is required or permitted by law.

‍

Retention may depend on:

• The nature of the information
• The purpose for which it was collected
• Whether there is an ongoing client relationship
• Legal or accounting requirements
• Contractual requirements
• Potential disputes or legal claims
• Our legitimate business requirements

‍

For example, information relating to an active client relationship may be retained for the duration of the relationship and for an appropriate period afterwards where necessary for legitimate business, legal or accounting purposes.

‍

Information that is no longer required will be deleted, anonymised or securely disposed of where appropriate.

‍

The DPC expects privacy notices to explain either the retention period or the criteria used to determine it.  

‍

‍

DATA SECURITY

MediaStory takes reasonable technical and organisational measures to protect personal information against:

• Unauthorised access
• Unauthorised disclosure
• Loss
• Misuse
• Alteration
• Destruction

‍

Depending on the nature of the information and systems involved, safeguards may include:

• Access controls
• Authentication
• Password protection
• Restricted access
• Secure cloud services
• Device security
• Software updates
• Backups
• Confidentiality obligations
• Security monitoring where appropriate

‍

No online transmission or storage system can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of information transmitted to or stored by us.

‍

‍

INTERNATIONAL DATA TRANSFERS

Some technology and service providers used by MediaStory may process information outside Ireland or the European Economic Area.

‍

Where personal information is transferred outside the EEA, we will use an appropriate lawful transfer mechanism where required under applicable data protection law.

‍

This may include:

• An adequacy decision
• Standard Contractual Clauses
• Other appropriate safeguards recognised under applicable data protection law

‍

The GDPR contains specific requirements for transfers of personal data to countries outside the EEA.  

‍

‍

YOUR DATA PROTECTION RIGHTS

Depending on the circumstances and subject to applicable legal limitations, you may have rights including:

• Access: request a copy of personal information we hold about you.
• Rectification: request correction of inaccurate or incomplete information.
• Erasure: request deletion of personal information in certain circumstances.
• Restriction: request that we restrict how your information is processed in certain circumstances.
• Objection: object to certain types of processing, including direct marketing.
• Data portability: request certain personal information in a structured, commonly used and machine-readable format where the legal requirements are met.
• Withdraw consent: withdraw consent where processing is based on consent.

‍

These rights are subject to conditions and limitations under the GDPR and other applicable law.  

‍

‍

HOW TO EXERCISE YOUR RIGHTS

To exercise your data protection rights, contact:

contact@mediastory.ie

‍

Please provide enough information for us to understand your request and identify the relevant information.

‍

We may ask for additional information where reasonably necessary to verify your identity and protect personal information from being disclosed to the wrong person.

‍

The DPC confirms that organisations may request additional information where they have reasonable doubts about an individual’s identity.  

‍

We will handle valid requests within the timeframes required by applicable data protection law.

‍

‍

HOW TO EXERCISE YOUR RIGHTS

MediaStory does not intend to make decisions about individuals based solely on automated processing where those decisions produce legal or similarly significant effects.

‍

Where automated tools or AI are used within our business operations, they are intended to support our work rather than replace appropriate human judgement.

‍

Where Article 22 of the GDPR applies, we will provide the safeguards and rights required by applicable law.

‍

‍

CHILDREN’S PRIVACY

MediaStory’s website and services are primarily intended for businesses, professionals and organisations.

‍

We do not knowingly collect personal information from children for marketing or other purposes where such collection is inappropriate.

If you believe that a child has provided personal information to MediaStory, please contact us so that we can investigate and take appropriate action.

‍

‍

DATA BREACHES

MediaStory maintains appropriate measures designed to protect personal information.

‍

If we become aware of a personal data breach, we will assess the incident and take appropriate action in accordance with applicable data protection law.

‍

Where notification to the Data Protection Commission or affected individuals is legally required, we will make the appropriate notification within the applicable timeframe.

‍

‍

COMPLAINTS

If you have concerns about how MediaStory handles your personal information, please contact us first:

contact@mediastory.ie

‍

We will review your concern and work to address it appropriately.

‍

You also have the right to make a complaint to the Irish supervisory authority:

Data Protection Commission
Ireland

‍

The DPC is the supervisory authority responsible for data protection matters in Ireland.

‍

‍

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect:

• Changes to our services
• Changes to our technology
• Changes to how we process information
• New suppliers or platforms
• Changes in applicable law
• Changes to our business operations

‍

The latest version will always be published on this page.

‍

The Last updated date at the top of this policy indicates when it was most recently revised.

‍

The DPC recommends that privacy notices are treated as dynamic documents and reviewed regularly so they accurately reflect an organisation’s actual processing activities.

‍

‍

CONTACT MEDIASTORY

If you have questions about this Privacy Policy, your personal information or how MediaStory handles data, contact us:

‍

MediaStory
Ireland

‍

Email: contact@mediastory.ie

Website: https://www.mediastory.ie